MIDDLE PILLAR F.A.Q.
- What methods of payment do you accept?
- I don't have a credit card, can I still use your shopping cart?
- Can I only place an order through your website?
- How much is shipping?
- What are my shipping options?
- I hate waiting(!), how long will my order take to arrive?
- What is your refund policy?
- How do I get a printed catalog?
- Can I charge a catalog on my credit card?
- Do you have a snail mail new item list, or update list?
- Do you have an e-mail version of the new item updates?
- Do you have a store? Is there a place I can come by to pick up my order?
- Can Middle Pillar refuse a sale?
- Are prices subject to change without notice?
For more answers not posted here, please contact us at
info@middlepillar.com.
- What methods of payment do you accept?
Middle Pillar accepts the following forms of payment:
American Express, Visa, MasterCard and Discover credit cards only, checks, money orders and international
money orders. We do not recommend mailing cash.
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- I don't have a credit card, can I still use your shopping cart?
You can use our online order system for all of the above payment options, including checks and money
orders, and IMO's. When paying by check or money order, just select the correct payment option, follow
the steps to complete the order, print out the order and mail it to the address given. Our shopping cart
automatically tallies your order and gives you a total.
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- Can I only place an order through your website?
You can also order through email and the post. Orders paid for by check and money order can only be
submitted through the mail, and should be accompanied with payment in full.
E-mail: sales@middlepillar.com
(when ordering through e-mail, please make note of your credit card
number, expiration date, shipping and billing addresses, and contact name and phone number)
Mail: Middle Pillar. PO Box 555, NY, NY 10009, USA
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- How much is shipping?
The Shipping rates are as follows:
US: $5 flat fee for any number of items.
Canada & Mexico: $5 for up to two items, then $1 each additional two items
Europe: $10 for up to two items, then $1 each additional item
South America: $12 for up to two items, then $1 each additional item
Asia & Australia: $12 for up to two items, then $1 each additional item.
Africa: $12 for up to two items, then $1 each additional item.
Russia: $12 for up to two items, then $1 each additional item.
All domestic US packages are insured. For foreign orders, insurance is optional,
and costs extra: $10 for Canada, Mexico and everywhere else. While this seems
steep, it is because insured packages are charged at a higher rate, than uninsured
packages. Additional shipping charges may still apply to overseas orders based on extra size and weight.
Please note that Middle Pillar will not be responsible for lost or stolen international packagaes unless the customer purchases the optional insurance.
Due to US Postal regulations, packages to a few countries cannot be insured. An incomplete list includes
Mexico, Portugal and Israel. If a customer selects insurance, it will be shipped registered instead.
Please note there is an additional Handling Charge of 4% on the subtotal of
your order. This is applied to all orders. We give a discount to customers
who pay by Money Order or IMO by waiving the handling fee due to the
convenience (for us) of accepting that method of payment.
If you have additional shipping questions, please contact us at
info@middlepillar.com
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- What are my shipping options?
Our preferred shipping method is the US postal system. All orders shipping to the US are shipped via
Priority Mail. USPS express services are available, but cost extra. Please contact us for specifics.
All foreign orders are shipped Air Mail.
Your order may not be automatically insured unless you specifically request insurance, which may cost extra.
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- I hate waiting(!), how long will my order take to arrive?
We like to say for you to allow three weeks for delivery. This is based on an estimated time of arrival
for US customers. Some orders arrive much sooner. Orders to the west coast may take slightly longer.
Foreign orders should add a week, or more, depending on the particular country. Sometimes orders are
held for stock fulfillment, as not every item is in stock all the time. Generally orders paid for by
credit card or money order ship faster than orders paid for by checks. This is because we hold check
orders for a minimum of 2 weeks for clearance.
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- What is your refund policy?
Just contact us. We pride ourselves on good customer service and relations. We want all our customers to be satisfied with our service.
No returns will be accepted without prior authorization. All requests for returns must be made within 20 days from original ship date. Only defective, damaged or mis-shipped items may be returned. Defective or damaged items will be replaced with that same item only. No cash refunds will be issued. Orders cancelled after a purchase due to customer address verification failure are subject to a 10% restock fee, but are entitled to a 90% cash refund within 120 days of purchase. Your order may not be automatically insured unless you specifically request insurance, which may cost extra. In the case that an item was damaged during shipping, please contact us for instructions. In the case that a defective, lost or damaged item cannot be replaced, only store credit will be issued.
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- How do I get a printed catalog?
We currently do not offer printed catalogs. Our most up to date offerings are available on our website.
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- Can I charge a catalog on my credit card?
We currently do not offer printed catalogs. Our most up to date offerings are available on our website.
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- Do you have a snail mail new item list, or update list?
Yes, we do. You are entered automatically on our snail mail update list just by making an order, or by
sending in a catalog request. We use to mail updates out monthly, but it became cost prohibitive. Now we
send them about every six weeks. Sometimes on our snail mail list, we list teasers of cool upcoming
items, before they are even listed for pre-order on our web site.
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- Do you have an e-mail version of the new item updates?
We sure do. We send these out about once a month. The e-mail list is the best way we have of reaching
our customers to let them know about special products, sales, or changes.
Click here to join the list.
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- Do you have a store? Is there a place I can come by to pick up my order?
At this point in time, we are only accepting mail orders.
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- Can Middle Pillar refuse a sale?
Yes, Middle Pillar may refuse any sale for any or no reason.
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- Are prices subject to change without notice?
Yes, all prices subject to change without notice.
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